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Thank you for choosing Bluebell Relocation Services. Over the years Bluebell Relocation Services served thousands of clients who had all kinds of special requests. When working for you, our moving crew will make every effort to do what you ask for. However, there are times when customer’s needs and special requests might come with certain risks, and we cannot be responsible for the outcome of these requests. In order to avoid any misunderstandings on the actual day of the move, please read carefully our company’s policy below.
- LONG DISTANCE TERMS:
|THE BINDING ESTIMATE COST FOR SERVICE INCLUDES:
Basic Full Service Moving:
*Standard dis-assembly/reassembly, wrapping and loading/unloading does not include unusual or custom-built furniture, press-board or particle board furniture (e.g. Ikea items), heavy objects (e.g. safes) or unusually large, awkward or unwieldy items.
The Binding Estimate Cost for Service Does NOT Includes Unless Stated on the Estimate:
NOTE: Full Packing Service is available at additional cost and is NOT included in the Basic Full Service Moving service. Unpacking service at your final destination may be available at an additional charge and includes removing packed items from boxes and placing them on a flat surface (does NOT include placing items in closets, drawers, cabinets, cardboard disposal and etc.)
Potential Accessorial Services and Additional fees (if applicable to the move):
It is customary for Bluebell Relocation Services to offer additional service options to the customer. Optional services include, but are not limited to, storage, packing, materials, unpacking, appliance servicing, shuttle, long carry, rigging hoisting and lowering, wooden crating, exclusive use of vehicle, guaranteed delivery, etc. If customer orders an additional service or an additional service is required to complete the move, then the charge for the service will be added to the final bill.Accessorial post contract services or Additional Services are not included in your estimate unless stated otherwise:
Please note that the inventory items listed below are not guaranteed volume (cubic feet) accuracy unless a not exceed estimate is chosen. The inventory provided by you or by an onsite estimator on this Binding Estimate Cost for Service is only used as a tool for the carrier to generate your total cubic feet (Volume Amount). Any additional cubic feet or any additional services added on move-out day will result in an additional cost based on the terms the Binding Estimate Cost for Service (once booked) and our company’s full Tariff. This estimate includes labor, loading, unloading, and basic valuation this estimate is not a contract for services or guarantee of any kind. All items being shipped must be properly packed or they will not be moved.
CANCELLATION/ RESCHEDULE: Move may be cancelled or reschedule with no additional charges if you contact the office by phone and email no later than 7 days prior to the move date, once move is reschedule the deposit becomes non refundable. You can reschedule once with no fee, after that or within 7 days a $200 fee will apply. According to Bluebell Relocation Services cancellation policy in the event of an emergency or if I decide to cancel my move all together for various reasons, I agree to provide a minimum of 7 days notice prior to moving date in order not to be charged a cancellation fee. In the event I fail to provide Bluebell Relocation Services with 7 days notice, I agree that my deposit will become NON-REFUNDABLE, if move is canceled on the moving day, I am responsible for 100% of the estimate and will be charged on my credit card. All jobs booked from the 25th through the 4th of any month are subject to a penalty of 100% of the total price if rescheduling/cancellation notice provided within 7 days of the original move date! Minimum Cancellation fee is $250 or 30% of the estimate, whichever is greater.
TERMS OF PAYMENTS: Upon booking up to a 30% deposit is required to be paid in the form of credit card (Amex, Visa or MasterCard), cashier’s check, or cash to secure a move date. At pick up 50% of the total balance is due by Cash, US Postal Service Money Order or Cashier Check with no additional fee. Payments made on the pick up day by Credit Card, will be additional 4% credit card fee. At delivery any remaining balance is due prior to unloading in the form of Post Office Money Order or Cash only. Bluebell Relocation Services reserves the right to collect up to 70% of total move prior to the goods leaving the origin state. Subject to federal law, payment in FULL of all charges is required before delivery and prior to unloading All charges are based on full tariff rates.
Credit/debit card payments: Visa, MasterCard, and Discover credit, debit and prepaid cards are accepted for payment of deposit and pickup payments (4% credit card fee may apply). Payments must be made with the cardholder present. Cardholder must be the shipper and must possess the actual credit/debit card and a state issued photo ID card. If the cardholder is not present or is not the shipper, a full credit card authorization form must be completed, signed and forwarded to Bluebell Relocation Services (forms available upon request). In addition, copies of both sides of the cardholder’s photo ID must be forwarded by any practical means (mail, email, fax). All copies must be complete and legible. We reserve the right to refuse any payment by credit/debit card if deemed outside our risk-management parameters. AMERICAN EXPRESS will have a 6% Credit Card fee.
PACKING YOUR GOODS: All Customers are responsible to pack all boxes and fragile items (glass, mirror, marble, and electronics) unless noted differently on this Estimate Cost for Service (via Your Estimate Cost for Service. email). For health and sanitary reasons all mattress, box springs, and futon pads must be properly protected in Mattress box or plastic cover. Personal effects in plastic bags are not allowed in the truck. Note: Packing supplies are not included in the transportation cost and will be charged if required.
ABBREVIATIONS and DEFINITIONS: Carrier: the moving company. Shipper: the consumer hiring the moving company. Articles listed as follows: Articles listed as CP = Carrier Packed; PBO = Packed by Owner; PO = fragile item to be wrapped with Pads only per customer.
CERTIFICATE OF INSURANCE: Some buildings require a certificate of insurance from the mover. Please check with your building management at both current and new locations regarding their requirements. Please notify your Relocation Specialist and we will be glad to assist you. Note: A fee may apply depending on building requirements.
PARKING RESTRICTIONS: Customers must confirm parking restrictions with the building/s management or local police department at both current and new locations in order for the carrier to avoid parking violations. If the truck physically or for reasons of parking restrictions cannot park close enough, Long Carrying or Shuttle Truck Service charges will apply and added to the original agreement.
FURNITURE TRANSPORTATION: Our Company requires that all drawers must be emptied prior to the day of move. Furniture with full drawers will not be transported due to high risk of damage to the actual furniture, premises walls and floors.
UTILITIES / APPLIANCES: Make sure that all of your utilities and appliances will be turned off and disassembled from electric, gas and water connections prior to the day of your move. We do not disassemble or re-assemble any utilities or appliances at both current and new locations on the day of your move-out or move-in.
LIABILITY: Bluebell Relocation Services provides two valuation options: Limited liability and full replacement value (FVP). Both plans cover furniture and boxes packed/unpacked by Bluebell Relocation Services. We suggest you purchase third party insurance to protect your property. Please read carefully before making your selection. Subject to the minimum valuation of $0.60 per pound per article and in compliance with and subject to the provisions of 49 CFR Section 375.701(a), Bluebell Relocation Services cannot control whether proper packing methods are used by shipper, therefore on boxes packed by the owner as well as pressed wood (particle board) furniture, fragile or brittle items such as glass, china, ornaments, etc.; liability is limited to $0.60 per pound per article. Bluebell Relocation Services has the right to inspect and repair any alleged damage. Consumer shipper waives all claims and Bluebell Relocation Services is not liable or negligent for any damage to the interior or exterior of any residence including, but not limited to walls, floors, ceilings, stairs, banisters, carpets, plumbing, doorways, driveways, walkways, landscaping, etc. In addition, you are not able to give to us to carry and we accept no liability whatsoever for firearms, jewelry, cash, bank notes, any financial instruments, hazardous materials, liquids.
AGENTS: Bluebell Relocation Services may use agents/independent contractors on all orders. Additionally, unless you purchased an exclusive use of the vehicle option, there is no guarantee that your items will not be temporarily stored or offloaded and reloaded onto a different vehicle then performed pickup and consolidated with other shipments.
ESTIMATED TIME OF ARRIVAL TO YOUR PICKUP LOCATION: Pickup times are not guaranteed unless the optional Premium Guaranteed Service (P.G.S.) is purchased. All pick up time frame at original location will be confirmed a day before of the move, all time slots requested will be taken in consideration but keep in mind the schedules are based according to the routes logistics and time requests are not guaranteed unless you have ordered P.G.S. Please inform your sales representative in writing at least 5 days prior to your moving date of any time or elevator restriction at your location if any.
ESTIMATED TIME OF ARRIVAL TO YOUR DESTINATION LOCATION: Delivery dates are not guaranteed unless the optional Premium Guaranteed Service (P.G.S.) is purchased. Standard Service (S.S.) period is up to a maximum of thirty business weekdays, not including storage time, beginning on the first date indicated as available for delivery (not the date of pickup). The date indicated as 1st available for delivery is first date of the delivery window and not the promised delivery date. Bluebell Relocation Services estimated delivery period is up to thirty business days from date indicated as first available for delivery. All Estimated time of arrivals are subject to change depending on many industries factors such as traffic, weather conditions, unforeseen mechanical problems or unexpected services to be rendered with orders scheduled before you (mostly applies on second, third or fourth shifts). Note: Bluebell Relocation Services will not discount any account due to any delays listed above. We will keep the customer informed verbally on the move date with a new / revised ETA (Estimated Time of Arrival) depending on our schedule.
BINDING ESTIMATE COST FOR SERVICE: If prior to or on the day of the scheduled pick-up the shipper tenders more property or makes a change to the initial order for which they received an estimate; Bluebell Relocation Services may either (1) undertake the job with the additional property, in which case the shipper would only be required to pay 10% more than the initial estimate to receive the property on a non-binding estimate or 100% of the binding estimate and the remaining balance will be billed after the 30 day deferment. Or (2) Bluebell Relocation Services and shipper may execute a Revised/Rescission document, PRIOR TO LOADING OR OTHERWISE BEGINNING THE JOB, this rescission document and new estimate given prior to loading will service as the only active estimate for which charges will be calculated.
AGREED MANDATORY CHOICE OF LAW, VENUE AND JURISDICTION. If a lawsuit becomes necessary to resolve any dispute between Bluebell Relocation Services and shipper, said suit shall and must only be brought in circuit or county court in and for Hudson County, New Jersey. Suits involving disputed over interstate shipments must be limited to the governing federal law. Both parties agree to submit themselves to the jurisdiction of the New Jersey Courts and agree given the relationship to the state, such exercise is reasonable and lawful. Shipper consents to jurisdiction in Hudson County, New Jersey and hereby waives the right to be served within the State of New Jersey.
LEGAL PROCESS NOTICE TO ALL CLAIMS: Bluebell Relocation Services shall not be liable for the loss or damage of the goods unless claim is made in writing supported by proof of ownership, value, and weight. As a condition precedent, all outstanding monies due to Bluebell Relocation Services must be paid in full before any claim can be made. Claims must be filed within 9 months of delivery or demand thereof is refused and must be limited to the destination descriptions of damages for each item on the inventory logs. All damages and missing items must be noted on the inventory logs. Damage indications must specify each item damaged at the time of delivery. Shipper or agent has full authority to order services and enter into agreement.
SUMMARY OF DISPUTE SETTLEMENT PROGRAM: The neutral arbitration program has been designed to give neither party any special advantage. If a dispute arises between Bluebell Relocation Services and the shipper arbitration may be a mutually beneficial alternative to help resolve the dispute. Section 49 CFR Section 375.211 provides that a mover must have a program in place to provide shippers with an Arbitration alternative. Arbitration is optional and not required under Federal law. Summary of the arbitration process: Arbitration is an alternative to courtroom litigation. It provides each party to the dispute to present their cases and allows a neutral third party arbitrator to make decision as to the merits of each sides case. Arbitration subject to this agreement shall be conducted via written submission and, subject to the arbitrator’s discretion, through telephonic appearance. After the initial filing fees have been paid and the arbitrator selected, the initiating party or Claimant must submit a written brief summarizing their legal position and factual claims. All supporting documentation must be included with the initial arbitration brief. Copies of all documents must be submitted to all parties involved in the arbitration. Upon receipt of the Claimant’s arbitration brief and supporting documents, the responding party or Respondent will have 30 days to file their responsive arbitration brief and supporting documentation. Further deadlines and timetables are subject to the arbitrator1s discretion. Legal effects: If the arbitration alternative is chosen, then any decision made by the arbitrator may be binding. Additionally, an arbitration decision may not be appealed in a court of law. All parties agree that the Arbitrators decision will be based exclusively on the governing United States Federal Law without regard to conflicting State laws or regulations. Applicable costs: Each party is responsible for their own costs associated with arbitration. A benefit to the arbitration alternative may be that it is less expensive than traditional litigation. Each party is responsible for 50% of the costs associated with securing the arbitrator and 100% of their own expenses, including but not limited to attorney fees. Call Bluebell Relocation Services at phone number on front of this form for ADR processing forms.
DELIVERY SERVICES: All Long Distance Move are made on a flexible basis with an estimated arrival time up to 30 business days per customer’s first available delivery date (Ready Date). Unless noted on this Estimate Cost for Service, customer must be able and available to receive the goods starting the day after the goods were picked up. Any changes made by customer to their Ready Date may result in additional storage fees. The charge for storage handling is $0.75 per cubic foot per storage entry, the charge for storage rent is $0.50 per cubic foot per month. All estimated time of arrivals are subject to change depending on many industry factors such as traffic, weather conditions, unforeseen mechanical problems or unexpected delays with prior deliveries scheduled before you. Note: We will not discount any account due to any delays listed above. Our company will keep the customer informed verbally with a new / revised ETA (Estimated Time of Arrival) depending on company schedule. Also All long Distance deliveries are made with a 53 foot tractor and trailer, if there is no direct access for the delivery truck and smaller truck will be used (called SHUTTLE) and the shuttle fee will be applied, if is within a reasonable distance and beyond 75ft, than long carry will be applied if needed.
Average Transit Time: (not Guaranteed)
SHIPMENT VALUATION AND COVERAGE: Bluebell Relocation Services Basic Liability of $0.60 per pound per article at no charge. If any article is lost, destroyed or damaged while in your mover’s custody, your mover’s liability is limited to the actual weight of the lost, destroyed or damaged article multiplied by $0.60 cent per pound per article. This is the basic liability level and is provided to you at no charge. It is considerably less than the average value of household goods. Full value protection coverage is available for additional cost at customer’s request (cannot be purchased after move has begun). See Full Value Protection Amount of Liability above.
Notice of Maximum amount due upon delivery: Final charges will be based on actual weight or cubic feet/volume of property and services provided. Maximum amount demanded at time of delivery, prior to unloading, is the amount of the non-binding estimate plus 10%; or 100% of the binding estimate. Actual charges may exceed the amount of estimate if additional services were ordered or required to be performed; if customer moved additional items, weight, or cubic feet; or if extra service options such as packing or storage were necessary.
NOTE: Customer has agreed to receive and subsequently received the FMCSA publications Ready to Move? Tips for a Successful Interstate Move and Your Rights and Responsibilities When You Move via e-mail hyperlink and accessed the Federal consumer protection information in the Internet. Additionally, in accordance with 49 CFR 371.113(c)(1), customer agrees to waive a physical survey of the household goods and alternatively agrees to receive a Binding Estimate based upon the customer provided item list of property to be transported and services ordered. The terms of this estimate and all services to be provided are subject to the carriers tariffs, incorporated by reference and available for inspection upon reasonable request at the carrier’s offices.
VERY IMPORTANT IF YOU ADD ITEMS AT PICK-UP OR IF THE ITEMS ARE A DIFFERENT VOLUME AND/OR WEIGHT FROM WHAT IS ITEMIZED ON THIS ESTIMATE:
1. The mover may provide you with a revised estimate
This is why we ask you to notify us of modifications at least 3 business days before the scheduled pick-up date, to avoid surprises at pick-up! On the day of pick-up, your foreman may offer you a new revised estimate listing all costs for the entire move including the additional services ordered or additional items to be moved, if any. The total price will be the same as the price listed on this estimate if your inventory’s estimated weight/volume has not changed and if you do not require additional services. If your inventory’s estimated weight/volume increases or if you require additional services, however, then your price may change based on the rate per pound and/or cubic feet stated in this estimate.
CLAIM FILING PROCEDURE: As per company TERMS AND CONDITIONS, in the unlikely event a customer realizes that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn’t received prior, during or after services were completed, all customers FULLY understand that they MUST initially give the service provider (Moving Company) the FIRST RIGHT to fully investigate and respond in writing with a resolution to their issues. To do so, please contact our Claims and customer retention Processing Company at www.MovingClaims.net or Mail your inquiry to P.O. Box 630686, Miami, FL 33163. NOTE: In the event you are not satisfied when a resolution is made to your claim / complaint against the company, ONLY THEN you may contact any state, city, government, insurance, and consumer group such as the BBB, public, media organization, internet website or credit card agency.
- LOCAL MOVING TERM NON – BINDING